When your parcel travels by air or sea we are charged not only for the weight of your parcel but the amount of space that parcel takes up on the boat/plane. In order to charge correctly for the weight and size of your items, carriers have developed an international volume to weight calculation.

For example:

A parcel weighing 10 kilos or less in actual weight would travel on our under 10 kilo service, but only if the ‘volumetric weight’ was also less than 10 kilos. However, if for example, you have a parcel that weighs less than 10 kilos in actual weight but has dimensions of 19 x 18 x 17 inches the ‘volumetric weight’ of this parcel comes to 15.9 dimensional kilos and would have to travel on our under 25 kilos service instead (or next equivalent service up).

We have an international volume calculator online which works out the ‘dimensional kilos’ for your parcel. If you are still unsure of which service your parcel should travel on, please do no hesitate to contact us, using live help option, or the telephone number and email provided on the contact us page of the website.